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Pothole

Reported via iOS in the Road Defect category anonymously at 04:45, Sunday 2 October 2022

Sent to Bromley Council less than a minute later

Pothole at end of Furzefield Close on Willow Grove. This deep water covered pothole has damaged my rear tyre inner sidewall and caused an immediate blowout. I notice there are a few reports of this issue, how do I proceed to claim for the damage to my tyre?

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Updates

  • In the first instance, I would recommend you contact the Insurance Department at Bromley Council (contact details on the council’s website) since they are the statutory highways authority and have a duty to maintain the public highway in a safe condition. Given the proximate cause of the damage was caused by the Thames Water leak they may refer you to Thames Water, but in the first instance I would lodge a claim against Bromley Council, given their responsibility.

    HTH......

    Posted anonymously at 08:52, Sunday 2 October 2022

  • Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

    State changed to: In progress

    Posted by Bromley Council at 11:03, Sunday 2 October 2022

  • We have investigated this report and found the issue to be the responsibility of Thames Water. We have therefore referred the enquiry to Thames Water. Future issues with Thames Water infrastructure can be reported directly to Thames Water via: http://www.thameswater.co.uk/ 16266.htm

    State changed to: third party responsibility

    Posted by Bromley Council at 10:19, Monday 3 October 2022

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