Privacy, cookies, and third party services
Our use of your data, cookies, and external services: what you should know, and how to opt out if you want to.
- Who gets to see my email address?
- If you submit a problem, we pass on your details, and details of the problem, to the council contact or contacts responsible for the area where you located the problem, or other relevant body. Other than the council, who obviously get your email address, only people we authorise to view the FixMyStreet administration interface will be able to see your email address and they will never use it for anything other than to help administer FixMyStreet. Similarly with email addresses from updates. We will never give or sell your email address to anyone else, unless we are obliged to by law. Your name, given in the name field, will not be published anywhere unless you let us (if you give your name elsewhere, e.g. in the public details section, it will be publicly available).
- Will you send nasty, brutish spam to my email address?
- Never. We will email you if someone leaves an update on a problem you’ve reported, and send you a questionnaire email four weeks after you submit a problem, asking for a status update; we’ll only ever send you emails in relation to your problem.
- How do I stop receiving emails from you?
- Every alert email we send contains an unsubscribe link at the bottom for you to stop receiving that alert. After the first questionnaire email on a report, mentioned above, you have to opt in to receive any further questionnaire on that report.
To make our service easier or more useful, we sometimes place small data files on your computer or mobile phone, known as cookies; many websites do this. We use this information to, for example, remember you have logged in so you don't need to do that on every page, or to measure how people use the website so we can improve it and make sure it works properly. Below, we list the cookies and services that this site can use.
|fixmystreet_app_session||A random unique identifier||When browser is closed, or four weeks if “Keep me signed in” is ticked|
Measuring website usage (Google Analytics)
We use Google Analytics to collect information about how people use this site. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better.
Google Analytics stores information such as what pages you visit, how long you are on the site, how you got here, what you click on, and information about your web browser. IP addresses are masked (only a portion is stored) and personal information is only reported in aggregate. We do not allow Google to use or share our analytics data for any purpose besides providing us with analytics information, and we recommend that any user of Google Analytics does the same.
We have also enabled the Advertising Features of Google Analytics. In particular, we use Demographics and Interest reporting to identify trends in the types of users visiting our site, which may be used for internal reporting and improvement of the site content.
In technical speak, this allows Google to collect data about your traffic via Google advertising cookies and anonymous identifiers, in addition to data collected through a standard Google Analytics implementation. Regardless of the source of the data, we strictly adhere to Google’s policy requirements in our treatment of your data. We do not facilitate the merging of personally-identifiable information with non-personally identifiable information collected through any Google advertising product or feature.
Google’s Official Statement about Analytics Data
If you’re unhappy with the idea of sharing the fact you visited our site (and any other sites) with Google, you can install the official browser plugin for blocking Google Analytics.
If you want to disable advertising-based tracking, you can adjust your Google Ads Settings, or opt out of advertising-based tracking across a number of providers in one go using the Network Advertising Initiative’s opt-out form.
Rest assured, we only track usage data for one reason: to help us understand how we can make the site work better for you, our users.
Bits of wording taken from the gov.uk cookies page (under the Open Government Licence).