FixMyStreet Professional

FixMyStreet Professional: the one-stop street reporting service for councils

Integrate FixMyStreet with any council system for smooth end-to-end report fulfilment

Residents, staff and contractors love FixMyStreet for its easy-use interfaces. If you’re the budget-holder, you’ll love its sensible pricing, too.

Map-centric problem reporting

Handle any type of location-specific report within the nominated county, borough or city; including geolocation and images.

Responsive web application

FixMyStreet is designed for optimal display on desktop, tablet and mobile browsers.

Mobile application

Companion mobile application for Android and iOS, so your customers can report issues on the go.

Our experience, your brand

White-labelled product, branded to complement your existing services.

End-to-end case management

A complete case management solution for customer services, inspection and maintenance teams.

Intelligent routing

Send the problem to the correct individual, team or another authority based upon location, category or a combination of both.

Automated instruction

Route problems to contracted providers based on category, location or meta data.

Unitary and two-tier authorities

Handle all reports or a subset of reports by category, location or a combination of both.

Synchronised with

Extend your reach to over a million visitors on the nation’s most popular local issues service,

Inspection service

Mobile optimised, offline capable planning, markup and instructing service for your inspection teams.

Customised reporting

Supports category-specific report content and data, to help you collect the details you need.

Performance dashboard

Track service levels, highlight bottlenecks and monitor contracts with area dashboards.


Support for industry standard mapping, asset, works and customer management applications.

Open standards compliant

Support the landscape of service providers through one open interface using Open311.

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Works with

Geographic Information Systems

Asset management


Pricing and feature information for all FixMyStreet Pro tiers
Features Free £7500 £20000 £35000
Dashboards None 1 customisable dashboard Customisable dashboards for up to 3 teams Customisable dashboards for up to 3 teams
FixMyStreet at your domain, with your branding No Yes Yes Yes
System integrations (eg: CONFIRM, Salesforce, Mayrise) None None Up to 2 integrations Up to 4 integrations
Inspector specific views None None None Yes
Define problem categories and email contacts Yes Yes Yes Yes
Moderate reports No Yes Yes Yes
De-duplicate reports No No Yes Yes
Customer services agents can report on customer’s behalf No No Yes Yes
Training No No Training workshop for up to 12 staff Training workshop for up to 40 staff
AddressBase integration No No No Yes planned works integration No No No Yes
Add asset locations No No No Yes
Offline functionality No No No Yes
Custom map tiles No No No Yes
Custom geocoder No No No Yes
Add adopted roads No No No Yes


Use any address ending in to verify that you are making contact from a council within the UK.

We’ll get right back to you to find out more about your needs.

If you are contacting FixMyStreet for any other reason, please see our main contact page.


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