FixMyStreet Professional: the one-stop street reporting service for councils
Integrate FixMyStreet with any council system for smooth end-to-end report fulfilment
Residents, staff and contractors love FixMyStreet for its easy-use interfaces. If you’re the budget-holder, you’ll love its sensible pricing, too.
Map-centric problem reporting
Handle any type of location-specific report within the nominated county, borough or city; including geolocation and images.
Responsive web application
FixMyStreet is designed for optimal display on desktop, tablet and mobile browsers.
Companion mobile application for Android and iOS, so your customers can report issues on the go.
Our experience, your brand
White-labelled product, branded to complement your existing services.
End-to-end case management
A complete case management solution for customer services, inspection and maintenance teams.
Send the problem to the correct individual, team or another authority based upon location, category or a combination of both.
Route problems to contracted providers based on category, location or meta data.
Unitary and two-tier authorities
Handle all reports or a subset of reports by category, location or a combination of both.
Synchronised with FixMyStreet.com
Extend your reach to over a million visitors on the nation’s most popular local issues service, FixMyStreet.com.
Mobile optimised, offline capable planning, markup and instructing service for your inspection teams.
Supports category-specific report content and data, to help you collect the details you need.
Track service levels, highlight bottlenecks and monitor contracts with area dashboards.
Support for industry standard mapping, asset, works and customer management applications.
Open standards compliant
Support the landscape of service providers through one open interface using Open311.
|Dashboards||None||1 customisable dashboard||Customisable dashboards for up to 3 teams||Customisable dashboards for up to 3 teams|
|FixMyStreet at your domain, with your branding||No||Yes||Yes||Yes|
|System integrations (eg: CONFIRM, Salesforce, Mayrise)||None||None||Up to 2 integrations||Up to 4 integrations|
|Inspector specific views||None||None||None||Yes|
|Define problem categories and email contacts||Yes||Yes||Yes||Yes|
|Customer services agents can report on customer’s behalf||No||No||Yes||Yes|
|Training||No||No||Training workshop for up to 12 staff||Training workshop for up to 40 staff|
|Roadworks.org planned works integration||No||No||No||Yes|
|Add asset locations||No||No||No||Yes|
|Custom map tiles||No||No||No||Yes|
|Add adopted roads||No||No||No||Yes|